At Sharper™, we greatly value the feedback we receive from our customers when they complete our “Would You Recommend Us” survey.  Our customers tell us the things they love about our business, but most importantly they tell us the things that create customer service issues for them.  We also receive a ton of recommendations on how we can improve our business processes to better support our customers and their goals of growing their practice or business successfully.

An important trend with our customers has been the migration of ordering products online at our website www.e-sharper.com.  Since the majority of our products are personalized with contact information and branding like custom logos, we have heard a lot of feedback about how our site did not allow customers to quickly see how their products would look when printed.  They would have to request a proof, which would be sent by email or fax.  Way too labor intensive in this day and age of technology.

So we challenged our IT team to find an easy to use application for our website where customers could enter in the information they wanted to have printed on their product, change fonts, ink colors, logos, etc.  And boy, what they found for us was great!  If you have not been to the Sharper™ site recently, please visit www.e-sharper.com.  Boasting some exciting new features including a revamped look, our website will now allow you to easily search for your products and personalize it with our online personalization tool.

Furthermore, if you create a web account, your name and address information will auto-populate…saving time from manually keying it in.  All of this information is then stored in your account for easy retrieval when you reorder.  You will also see a digital proof which represents how your products will look when printed.  Don’t like the look – then quickly change it.

Needless to say, we love technology and I know our customers will too!  Happy shopping…

______________________________________________________________________________________________________________________________________________________________________________