The evolution of social networking has made it faster and easier than ever to get in touch with everyone you know with a click of a button. But are we too quick to dismiss the power of a simple thank you card? I mean an actual card, not an e-card.
Not that there’s anything wrong with an e-card – I think they’re fun – but there’s something about holding something in your hand that seems to give it greater meaning. I personally feel more inclined to spend the time to actually read the message and appreciate everything about the card – from the design to the paper stock.
Thank you cards can go along way to calming “buyers remorse” and help you encourage more referrals. It shows you are giving personal attention to this individual and have taken time out of your day to let this person know that you are thinking of them.
When should you send Business Thank You Cards?
When you didn’t get the customer. So you’ve put in all this time and effort to get this person’s business and they’ve decided to go elsewhere. Now I’m telling you to send them a thank you card?!? It couldn’t hurt, could it? Thank them for their time and consideration and it’s a bonus if they tell you why they went elsewhere. If it has to do with the types of services offered then at least you can write “We’re sorry we could not provide you with the services you currently require but we hope you consider us for any other future needs.” At least this card will make you stand out from the rest and maybe they will think of you in the future.
When you did get the customer. You’ve worked your magic and you have a new patient or client. That’s it you’re done, right? Have you ever felt a little apprehensive when you’re about to experience something new? Take this opportunity to reduce this feeling in your patient or client and they won’t second guess their decision. There’s always that small window where people still look even after they have “made their decision”. This simple thank you card could be just the thing to have them stop looking elsewhere and help build a foundation for a long-term relationship.
When you want to recognize a loyal customer. Maybe you’ve had a client or patient come to you for years and you share quite a history together. So much so that they might as well be family. Let them know that you appreciate their loyalty and hope to continue the relationship for many more years to come.
When you get a referral. This is the opportune time say “thanks”. Getting a referral means you’re doing something right and your patient or client has recognized that by bringing in their friend. Not only has this person just marketed your business, they’ve just saved you time and money from having to market yourself. Who knows? The referral could come from that customer you didn’t get in the first point – you may not
have had the services for that individual but that doesn’t mean you don’t have them for their friend.
Make your patients or clients feel special by sending a personalized thank you card and your bottom line might just thank you in return.
Check out the selection of dental, contemporary health or general business thank you cards on Sharper’s website.